Information is the most important resource of the 21st century, and telecommunications networks are the means by which this resource is accessed, whether it is voice or data. That is why we are particularly proud of our work in operating these networks.
DT Technik is responsible for the entire Deutsche Telekom network infrastructure, be it fixed or mobile. This enables our customers, whether residential or business, to enjoy the best service experience anywhere, anytime.
We provide services to large corporate clients: most of them are based in Germany, but we also have a significant client portfolio in other countries. We cover the entire supply chain, from design of service elements, through contract management to operation, but we are also active in project management and quality management.
We use and operate several exciting technologies related to networks, including:
- WAN, LAN, mLAN, voice & contact center
- SDWAN technologies: SilverPeak, VeloCloud, Juniper
- Cisco, Alcatel, Avaya, Juniper, Genesys, Nice, VMware, Oracle, Redhat, Aruba, Comarch, Solaris, Aspect, Nexus, Viptela, Equinix
The most typical positions in the field
Detect and solve first-level network problems in ticketing systems. Coordinate tickets, maintain contact locally and internationally and with the management in German or in English.
Incident Lifecycle Manager
Dedicated to the lifecycle of tickets per client, he/she acts as a link between the team and the management. Participates in process development, testing, negotiation as well as in transferring knowledge to the team.
Service Delivery Manager
Responsible for the delivery and coordination of the services specified in the contract throughout the lifecycle of the service. Throughout the whole process, he/she is responsible for the contract, costs, quality, customer communication and cooperation. The role is complex, as the SDM represents the client within the company and is the first point of contact for the client contract throughout the service lifecycle.
Provides technical consultation with the client to design and build network solutions as accurately as possible. Designs the technical parameters of the network, including the hardware and software components used and operated. He/she will test the concept and plan the transition, also implementing complex changes before handing them over to the operators.
Order management specialist
Support and coordinate the management of service contracts. Tracks orders, considering technical content, contract compliance and assessing the consequences of changes. Also ensures the order management and related processes and tasks. In addition, he/she provides up-to-date information on the status of orders, change requests and services performed to the business unit or to the customer.
Responsible for clarifying requirements and managing the development and adaptation of software for specific products and services. Carries out appropriate programming (coding) and manages the installation, configuration, and administration of software. He/she creates and manages software documentation under own responsibility and supports the lifecycle management of software developed for products, including proactively providing development suggestions. Furthermore, participates in test automation and test execution.
Internships are also available, which is the best way to get a taste of networking while you’re still studying. Many of our colleagues have started as interns and worked their way up to senior positions after a few years of hard work and learning.