Business Operations & Quality (BOQ)

Banner_telepresenceBusiness Operations and Quality (BOQ) is the melting pot of those competencies and skills which are typically required throughout the entire organization and that operate in parallel (spanning multiple functions), regardless of whether a given department deals with servers, cloud, telephony or local area networks. The support of all these ICT services provided to our customers requires standard, ITIL based processes, internal and external auditors, concise reports, efficiency projects, and last but not least, uniform and best-in-class tools. Located at the three sites (Budapest, Debrecen, and Szeged), and currently employing several hundred workers and growing, that is exactly what BOP provides.

Sites: Budapest, Debrecen, and Szeged

Core services:

Service planning

  • Process planning (ARIS)
  • Process deployment
  • Interface toward the global center of Process Management and Improvement

Service development

  • Quality development
  • Efficiency improvement (SixSigma + Lean training, projects, coaching)
  • Quality management

Service operational support

  • Quality/Efficiency analyses and audits
  • General consultancy
  • 24/7 support of critical systems

Development of production support systems (ticketing and provisioning solutions)

  • Planning
  • Coding (Java,.NET), testing (SAP)
  • Support to certification under Standards ISO 9001, 14001, 20000, 27001, OHSAS 18000
  • Software support and life-cycle management

 

BOQ divisions and competencies

De-Escalation Management

We act as “fire extinguishers” in averting and resolving critical situations endangering our customers, find and eliminate their causes and prevent further possible problems from arising.

Process & Quality

We implement, apply and call for a series of good practices within the department to ensure efficient and effective execution of tasks.

Efficiency & Performance

The team members support the achievement of the customer’s goals in a number of ways: they contribute to the work of the Global Resource Management team (by compiling and releasing training videos), lead SixSigma trainings and organize education for the rest of the employees at the company.

Production support Systems

The PSS Development Tower carries out the full range of ITIL services: project management, business analysis, development, testing, operation, reporting, process planning, and monitoring. Some of our services are available 24/7.